Terms & Conditions

Please read the following points carefully as use of our website (www.lowamilitaryboots.com) and services assume that you agree to them. The use of the terms "we" and "us" on this page relates to the company named Taskforce Distribution Ltd.

You can order products displayed on this website online using a debit or credit card.

We will send you an e-mail as confirmation. You may also be contacted by telephone or post with regards to your order. By opening an account with us, you are agreeing to allow these types of communication.

Prices

Our prices are only shown on our website when logged in and include VAT at 20% unless you are logged in with a VAT excluded account. In any case the website will show "ex VAT" next to the price. If you are unsure you should contact us before placing an order.

We try to make sure that the prices on our website are accurate but it is possible that an error may occur. If we discover an error in pricing of the goods in your order we will inform you as soon as possible using the contact details you supply us and give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). In the event of an order being cancelled, any payment already made for the goods will be refunded in full.

All offers are available while stocks last. If we are unable to supply a particular item, which you have ordered, or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money that you have paid.

UK Deliveries

We use Royal Mail and DPD for UK deliveries.

For a standard Royal Mail delivery service of £4.50 our process is to prepare your order and despatch on the same or next working day (Monday to Friday). This means that you should receive your order within 2 to 5 days from the date it was dispatched.

Orders dispatched using a Royal Mail Service are not tracked.

If your order value exceeds £50 or contains any large items, you order will be dispatched with DPD.

For DPD orders received before 3.00pm, where possible we will aim to process and despatch your order on the same day or next working day (Monday to Friday) to ensure it reaches you the next working day. A signature upon receipt will be required. DPD will contact you by email and text notification to help you track your order once it has been dispatched. A delivery window of 1 hour is usually included.

Please make sure you are at the delivery address within this time frame so that this can be delivered to you.

Royal Mail and DPD will use all reasonable endeavours to ensure these times are met, but Task Force cannot be held responsible for dispatched parcels delayed by third parties, ie: due to poor weather conditions, vehicle breakdown etc

If you do not receive your order within 5 working days from the date of dispatch, please contact Customer Services on 01752 704527 or email us at sales@taskforcedistribution.co.uk

Our shipping department is open Monday to Friday. An order placed on a Friday before 3.00pm will be scheduled for delivery the following Monday.

We will replace lost or damaged orders free of charge.

International Deliveries

We use a road service and an air freight service through DPD for all international deliveries. DPD may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. For further advice on the countries we deliver to please contact Customer Services on 01752 704527 or email us at sales@taskforcedistribution.co.uk

We use a road service for Europe and an air freight service for the rest of the world. Transit time will usually be a maximum of 10 working days, depending on the destination. A signature will be required on receipt.

All shipping costs to non-EU destinations using an air freight service are calculated by volumetric weight and by the courier.

All international customers will receive a tracking email to show the progress of their order.

When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you.  We have no control over these charges and cannot predict what they may be. Should you decline to make these payments the goods will be returned to us and you will refunded, less any return postage and any other charges born by Task Force Distribution Ltd.

Within our shipping fees there is a Fuel Surcharge. This surcharge may vary from month to month therefore international postage charges may change slightly on a monthly basis.

If you do not receive your order within 15 days, please contact Customer Services on 01752 704527 or email us at sales@taskforcedistribution.co.uk

We will replace lost or damaged orders free of charge.

Returns

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights. Please make sure you complete a returns request by providing your details HERE

Size Queries

To ensure the most efficient service possible to our customers we would strongly advise that you contact us to check on sizing of boots prior to ordering if you are unsure as sizing can vary. This will ensure a more efficient service to our customers.

Boot Fitting Service. We realise the importance of making sure our customers purchase the right boot for their needs. We are unfortunately unable to guarantee a Boot Fit for customers who purchase their boots by mail order and have not been measured up. Do NOT wear boots outside until you are happy with the fit. We are happy to exchange sizes, credit or refund - but ONLY if boots are in absolute new condition complete with all packaging & labels. On boots returned for reason of fit or suitability postage is NOT refundable.

Unwanted Goods

If you return the product (having taken reasonable care of it, complete with original packaging, labels and all components) within 7 working days of the date on which you received it, we will refund you any money that you have paid us for that product. All you pay for is the return postage of the goods. All goods for return should be notified to us in advance.

Faulty Goods

If you return an item to us, which is faulty, which you did not order, or for any other reason which is our fault, please contact us HERE

Returns Address

Taskforce Distribution Ltd, Unit 1, Burrington Business Park, Burrington Rd, Plymouth, PL5 3LX.

You will be responsible for the item(s) until they reach us and are signed for by our staff. For your own protection, we suggest you use a secure delivery method that requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery).

Our Responsibility

We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.

We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.

You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.

We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

This does not affect your statutory rights as a consumer.